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Blue Bear - About us


Blue Bear Travel Insurance is a trading name of Rush Insurance Services Limited, established in 2013. Over the years, Blue Bear has been heavily featured in the Which? ‘Best Rate’ Tables in both the published Which? Magazine and Which?’s online website, to view the Best Rate Policy tables for travel insurance online please click here.

Which? only recognise insurers who have high-quality products and provide first class customer service. They select the best insurers based on 22 separate criteria, including customer satisfaction statistics plus their own assessment of each company's policies and cover.

More recently we have partnered up with trusted review website, TrustPilot, where we have been awarded an, ‘Excellent’, 4.6 out of 5 stars by our very own customers. By offering our customers to review, it allows us to deliver the best possible service, products and prices to you. All our customers’ opinions matter, and that’s why we encourage everyone to review their experience, whether you have bought a policy online, needed help with a medical enquiry, or needed assistance in making a claim.

You can rest assured that by arranging your travel insurance through Blue Bear you are dealing with a reputable company. We are authorised and regulated by the Financial Conduct Authority. Our underwriter is a travel insurance specialist and a member of the Financial Ombudsman Scheme (FOS).


In order to ensure that our customer service is maintained to the highest standards, we do not contract out our Customer Service Centre. Our CSC team are based in Stockport, all of which have a passion for travel, customer service, and are committed to helping you make an informed decision when buying your travel insurance.


At Blue Bear we understand that everyone is different and shouldn’t be pigeonholed just because they have a certain condition. That is why we use the specialist Protectif Medical Risk Rating on our policies. Protectif has been created to capture more detail about a customer’s individual circumstances and condition, allowing it to more accurately assess the risks and offer a fairer price. The system works by asking you to list your prescribed medication and then the conditions they are linked to, which ensures nothing is accidentally forgotten, and helps treating doctors if you are taken ill or injured abroad.

Useful Contacts:

Policy Sales: 0344 482 3404

The Assistance Team: +44 (0) 203 829 6745

The Claims Department: 0203 829 6761


This insurance is provided by Blue Bear Travel Insurance which is a trading name of Rush Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 714385) and which is permitted to arrange general insurance contracts.

Copyright © Blue Bear Travel Insurance 2024.